Customer Service Representative with German
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We are looking for a Customer Service Representative with German, based in our office within Cluj-Napoca, to guarantee a positive customer experience and ensure quick and reliable processing of customer orders, from booking to invoicing.
In This Role, Your Responsibilities Will Be:
Prepare and process the customer orders daily, provide support and work closely with internal departments to clarify additional information when needed;
Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve chase planning, Warehouse or any other department involved;
Advise customers about potential delays or issues related to the order;
For This Role, You Will Need:
- University degree;
- English – advanced level;
- German – advanced level;
- Good communication and teamwork skills;
- Good PC skills: MsOffice Package (especially Excel) and MS Outlook;
- Previous experience in a similar position is an advantage
- Department
- Engineering
- Locations
- Cluj-Napoca
- Remote status
- Hybrid
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Customer Service Representative with German
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