Level 1 IT Support with German
Are you a tech enthusiast with a strong command of the German language? If so, we want you on our team! Join us and put your passion for technology and advanced German language skills to good use.
Our client is a French multinational that supports over 200 companies by providing IT support for their Windows users. The company offers the opportunity to learn and specialize in Level 1 (L1) IT support. Additionally, the company will support you in your future learning and advancement, including handling Level 2 or 3 (L2 and L3) incident resolution.
Responsibilities:
- Provide accurate and optimal IT solutions via e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project’s performance indicators;
- Communicate with other designated teams and escalate complex issues.
Requirements:
- Spoken languages: fluent German and English (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
- Department
- IT
- Role
- Support
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Level 1 IT Support with German
Are you a tech enthusiast with a strong command of the German language? If so, we want you on our team! Join us and put your passion for technology and advanced German language skills to good use.
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