Consultant Help Desk
Daca esti o fire curioasa, inclinata spre gasirea de solutii si comunicarea cu clientii, acesta ar putea fi rolul potrivit pentru tine!
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Responsabilitati:
- Preluarea apelurilor telefonice de la clientii companiei;
- Corespondenta prin email cu clientii companiei;
- Oferirea de informatii intr-o maniera profesionala;
- Identificarea problemelor semnalate de client prin adresarea de intrebari sitematice si specifice pentru o corecta diagnosticare a problemei;
- Completarea si actualizarea permanenta a bazei de date a departamentului cu problemele semnalate de catre clienți si cu solutiile propuse;
- Acordarea suportului necesar pentru rezolvarea problemelor clientului;
- Intelegerea si asimilarea cunostintelor legate de functionarea aplicaţiilor clientului;
- Oferirea de asistenta clientilor pentru operarea in aplicatiile cilentului.
Cerinte:
- Cunostinte de utilizare PC (MS Office);
- Abilitati tehnologice specifice departamentului;
- Limbaj pozitiv si atitudine pozitiva fata de client;
- Abilitati de comunicare, scris si vorbit;
- Atitudine proactiva si disponibilitate de a invata continuu;
- Department
- IT
- Role
- Support
- Locations
- Bucharest
- Remote status
- Hybrid
Colleagues
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Consultant Help Desk
Daca esti o fire curioasa, inclinata spre gasirea de solutii si comunicarea cu clientii, acesta ar putea fi rolul potrivit pentru tine!
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