Customer Support Agent with German
Take on a new challenge and develop your communication skills.
We usually respond within a day
OUR CLIENT'S MISSION
To ensure excellence in designing and developing outsourcing services.
Having an innovative attitude and proven experience, we develop long-term business partnerships with both our clients and employees.
Our client's story began in 2006 by offering inbound and outbound call center services in Romania and we currently offer integrated outsourcing services.
Responsibilities:
- Maintain a professionally customer-oriented attitude;
- Take over and resolve situations where non-compliances occur;
- Assist the customer in purchasing by providing requested details about products and services;
- Provide solutions for various issues: order placement, delivery, and returns;
- The activity will be developed on all communication channels, including chat and call, ensuring a comprehensive and seamless customer experience.
Requirements:
- Customer support experience is a plus;
- Proficiency in German at an advanced level, encompassing written, spoken, and reading skills, equivalent to Level C1;
- Basic English language knowledge (B1 level);
- Highly developed sense of integrity and commitment to customer satisfaction;
- Customer focus & passion for excellence concerning treating and caring for customers;
- Has a pleasant, patient, and friendly attitude;
- Ability to communicate, grammatically correctly, and professionally, both verbally and in writing;
- Willingness to work from office (Bucharest).
What do we offer you?
- Flexible schedule of 9 hours per day (1 hour lunch break), Monday to Sunday, working 5 out of 7 days, with shifts between 10:00 and 22:00;
- The salary package includes a base salary, performance bonuses, and meal vouchers;
- Paid startup training and professional development sessions;
- Medical subscription;
- Access to Bookster Library for borrowing books;
- Access to 7card;
- A dynamic and diverse job in a pleasant and modern environment;
- Opportunities for personal and professional development;
- Motivational contests and team-building activities;
- Real possibilities to promote within the company.
- Department
- BPO/SSC
- Locations
- Bucharest
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Customer Support Agent with German
Take on a new challenge and develop your communication skills.
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