Our client is a global leader in the energy and telecommunications cable systems industry, emerging from a notable precursor as the world's top cable company. With over 150 years of experience, they operate in more than 50 countries and employ over 30,000 people. Annually, they manufacture thousands of kilometers of underground and submarine cables and systems for the transmission and distribution of electrical power, along with medium and low voltage cables for the construction and infrastructure sectors. Additionally, they produce a comprehensive range of optical fibers, copper cables, and connectivity systems for the transmission of voice, video, and data in the telecommunications sector.

Responsibilities:

- Specialist in IT Operations.

- Manage the AMS and project delivery in his area mainly for the Microsoft environment.

- Act as the go-to person for all major service incidents, ensure service restoration and impact communication is the priority, manage actions Testing documentation and execution / Training material and training execution/deployment

- Take part in AMS/Projects related to Active Directory – Azure AD – Antivirus – CM infrastructure.

Role within CoE:

- Operative member, collaborating with NOC & Help Desk on daily issues and activities.

Knowledge: 

- At least 3 years of experience working with on Service Management processes that meet the business needs and are aligned to ITIL best practice

- At least 3-4 years working in AMS/Projects related to ITSM, Active Directory, Azure AD, Antivirus, CM infrastructure, Power Shell, additionally AWS

- A must VMWare

- Hands-on approach, working in a dynamic and fast-paced environment 

Additional Skills:

- Project Management Skills

- Research and self-study attitude

- Good written and oral communication skills

- Cloud transformation project

Decisional Autonomy:

- Limited to specific operative tasks