Incident Management Officer with Finnish
Join a multinational outsourcing company & team that is oriented towards the needs of customers!
Responsibilities:
• Managing the technical incidents that come through a ticket system and assigning them to the engineers destined to solve a certain type of incident.
• Monitoring the progress (identification of the reasons for not resolving the tickets).
• Involvement in the weekly and monthly calls with the engineers to resolve the most common tickets.
Administrative Information:
• Way of working: Fully remote way.
• Standard schedule: 09-18.
• Language level: English B2, Finnish B2/C1.
• Previous experience in BPO is a plus.
• Mandatory studies: High school degree/ bachelor's degree.
- Department
- BPO/SSC
- Remote status
- Fully Remote
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Incident Management Officer with Finnish
Join a multinational outsourcing company & team that is oriented towards the needs of customers!
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