Our collaborator specializes in the high-speed train, subway, monorail, and tram sectors, offering an extensive range of solutions including turnkey systems, services, infrastructure, signaling, and digital mobility. With the most comprehensive portfolio in the industry, our partner leads the way in advancing environmentally sustainable and technologically advanced mobility solutions globally.

Main responsibilities:

• Handle service requests (e.g. creation of employee documentation, payroll related queries, support in recruiting, etc) via My Support Portal portal, email, chatter and/or phone and processing these using the ticketing system in place and/or relevant HR systems;

• Create and manage the employee documentation such as certificates, contracts or addendums including archiving;

• Ensure ALPS and connected systems in scope data entry of organizational management and personal administration;

• Be the HR Systems first level support;

• Manage the benefits administration, including reporting, relationship with suppliers and queries from the employees;

• Provide support on a monthly basis, if needed, for a smooth payroll run;

• Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions);

• Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required;

• Keep record of all open requests and regular follow-up until their completion;

• Allocate requests with specific process/language/country requirements to the relevant colleagues as appropriate;

• Create or request supporting documents required in processing service requests;

• Run standard and ad hoc reports on request for customers and other HR Operations stakeholders.

We value passion and attitude over experience. 

That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Microsoft tools: Word, Excel, PowerPoint essential;

• Excellent customer and interpersonal skills;

• Positive and proactive attitude, with resilience under pressure;

• Good customer service or HR knowledge;

• Language: English – advanced;

• Language: French – advanced;

• Education: Degree level qualification.