Collections Officer with French
Learn, innovate, invest in yourself, and make a step forward, closer to your life goals within a multinational company.
We usually respond within a day
Responsibilities
- Responsible for collecting based on agreed-upon criteria with the client;
- Responsible for calling, emailing, & making payment arrangements with customers;
- Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records;
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments;
- Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives;
- Escalate unresolved issues to management timely and follow through with issues until final resolution;
- Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables;
- Meet monthly collection targets;
- Be proactive and innovative with ideas to improve service/deliverables to the client.
Requirements
- You have a minimum of B2 French level & English language skills;
- Excellent communication and interpersonal skills;
- MS Office Excel skills;
- Experience in Customer Service, phone contact with customers, complaints solving, and cash collecting would be an asset;
- Positive attitude and flexibility, especially in month/quarter/year-end closing.
- Department
- BPO/SSC
- Locations
- Bucharest
- Remote status
- Hybrid
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Collections Officer with French
Learn, innovate, invest in yourself, and make a step forward, closer to your life goals within a multinational company.
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