Our client is a dynamic and rapidly growing company, a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the Italian language to join our team and make a significant contribution to our business success.

Our client is a BPO company, with over 170,000 people working across the globe, securely connecting brands with their customers 9 million times daily in +60 languages.

Responsibilities:

• Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
• Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed
• Secure that all customer contacts are being handled in an efficient and effective way
• Supply high-quality service through adherence to given processes and procedures
• Updating the database of customers and documenting activities and history for further contacts and campaigns
• Reporting the most common issues to the support team for further escalations
• Adhering to project deadlines and quality standards.
• Providing feedback on annotation guidelines and suggesting improvements.
• Maintaining confidentiality and security of sensitive data.
• Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

Requirements:

• Excellent written and verbal communication skills in Italian
• Good English+Romanian skills
• Good MS Office skills
• High motivation and enthusiastic approach
• Self-organized