Customer Support Agent with Slovak
We're looking for a dynamic and empathetic individual to join our team. If you thrive in a fast-paced environment and enjoy solving problems, this is the perfect opportunity for you!
Our client is a dynamic and rapidly growing company, a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the Slovak language to join our team and make a significant contribution to our business success.
Responsibilities:
- Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
- Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
- Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- Secure that all customer contacts are being handled in an efficient and effective way
- Updating the database of customers and documenting activities and history for further contacts and campaigns
- Reporting the most common issues to the support team for further escalations
- Adhering to project deadlines and quality standards.
- Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience
Requirements:
- Excellent written and verbal communication skills in Slovak
- Good English skills
- Good MS Office skills
- High motivation and enthusiastic approach
- Self-organized
- Department
- BPO/SSC
- Role
- Customer Service Representative
- Locations
- Cluj-Napoca
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Customer Support Agent with Slovak
We're looking for a dynamic and empathetic individual to join our team. If you thrive in a fast-paced environment and enjoy solving problems, this is the perfect opportunity for you!
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