Customer Care Representative with Macedonian
Be part of a team that drives meaningful results for clients worldwide. Grow and develop within an award-winning culture.
The Customer Care Representative will be part of a BPO company, which is a global leader in customer experience outsourcing services, providing support solutions for companies across various industries.
PURPOSE OF JOB
To provide a professional and efficient customer service function for client projects in line
with client contractual agreements.
RESPONSIBILITIES
• Handles to all customers inbound and outbound enquires within given timescales,
efficiently and effectively through all channels of communication
• Answer all general enquiries from customers
• Recognise when a problem or query should be transferred to another department or Tier
• Deal with all non-voice transactions as requested or required.
• Enter and retrieve information into local CRM systems
• Maintain and update customer and internal information
• Supply information in order to provide solutions for customers
• Other task required by manager
- Department
- BPO/SSC
- Role
- Customer Service Representative
- Locations
- Cluj-Napoca
- Remote status
- Fully Remote
Colleagues
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Customer Care Representative with Macedonian
Be part of a team that drives meaningful results for clients worldwide. Grow and develop within an award-winning culture.
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