The Global Resourcing Lead plays an essential role in guiding, supporting and motivating team members to achieve the objectives for RO&UK permanent & contractors recruitment activities as well as admin and contract responsibilities. The Lead will also focus on cultivating strong business relationships with both RO and UK stakeholders.

Responsibilities

Team Management
• Lead and supervise the team, assign tasks, set performance expectations, and provide guidance;
• Provide leadership and vision for the team in alignment with the overall organization strategy;
• Foster a positive team culture and promote a collaborative work environment;
• Cultivate strong business relationships with coordinated staff to increase overall experience, satisfaction, and retention rates.

Recruitment and Onboarding:

• Participate in the hiring process by interviewing potential team members in line with the company's standard procedures and practices;
• Facilitate the onboarding period for new hires, ensuring a smooth integration by following the company Standard Onboarding Process.

Performance Management and Development:
• Conduct regular performance reviews by adhering to the company standard Performance Management Process and document it in the HR Management System;
• Define clear objectives in line with contractual SLAs and organizational goals, facilitate the coordination of issues and provide support to ensure that your team consistently delivers at a high level;
• Provide constructive feedback and support for individuals to meet performance expectations;
• Inspire and motivate team members to achieve individual and collective goals;
• Identify underperforming team members and implement performance improvement plans;
• Encourage professional development and skills enhancement for all team members;
• Identify training needs and facilitate professional development opportunities.

Stakeholder Management:
• Build excellent relationships with both local and  UK stakeholders and customers with the overall aim of constantly improving our level of service, driving business growth and profitability;
• Be a collaborative partner with other internal departments to deliver the best possible recruitment experience;
• Act as an escalation point and ensure the agreed escalation process for service issues is followed.

Conflict Resolution:
• Address interpersonal conflicts within the team and mediate resolutions;
• Provide a supportive environment for open communication and problem-solving.

Motivation and Recognition:
• Recognize and celebrate team achievements to boost morale. Use internal available programs and tools for public recognition;
• Motivate team members through positive reinforcement and encouragement.

Operational Duties:
• Coordinate tasks and assignments among team members based on project priorities;
• Monitor workload and capacity to maintain a balanced and productive team;
• Provide guidance and assistance to team members with issues as they arise;
• Implement performance metrics and KPIs to evaluate individual and team effectiveness;
• Implement and conduct regular reviews to maintain high-quality output for deliverables and adherence to best practices;
• Ensure documentation of processes and procedures to facilitate knowledge sharing within the team;
• Escalation Management: oversees the escalation process, handling complex issues or service requests that require additional attention. Ensure proper documentation and communication throughout the escalation lifecycle;
• Change Management: adhere and support teams through changes to ensure successful implementation;
• Reporting: compile and communicate relevant data to stakeholders ensuring transparency on activity status (SLA achievement, Team KPIs, Customer Satisfaction, etc).

Requirements
• Experienced people manager with 5+ years of experience in recruiting preferably in both the Romanian and UK markets with IT services, engineering, consulting or professional services field strongly preferred;
• Good understanding of current external recruiting policies, practices, and trends;
• Proven ability to lead and motivate a team, conducting performance discussions and offering constant feedback to team members;
• Strong collaboration skills, including handling difficult situations;
• Ability to interpret and transform data into actionable insights;
• Knowledge of Shared Services framework;
• Good Word, PowerPoint, and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations;
• Excellent written and verbal communication skills in English (C1);
• Basic written and verbal communication skills in French (B1).