Junior Back Office Customer Support with French
Take on a new challenge and develop your communication skills and be the go-to expert for resolving inquiries and delivering professional customer service.
We usually respond within a day
How you’ll make an impact:
- Resolves customer's inquiry through inbound calls/chat/portal tickets/e-mails;
- Facilitates phone/ticket/chat (as per the need) requests for Billing Issues;
- Manages /impersonate account of customers to walk through customer account online;
- Provides professional, timely, and accurate delivery of service to all customers;
- Troubleshoot and problem solve issues;
- Educates customers on additional Billing services;
- Processes transactions for relevant business processes in various systems and tracking tools;
- Responds to and resolve general questions about services and billing including simple credit and account maintenance changes;
- Provides client advocate support through ad hoc issue resolution and perform escalations, when necessary, across various internal organizations and communication.
Skills that make your work successful:
- You have at least B2 at French & English language skills;
- Customer support experience;
- General PC experience including basic Google and Microsoft applications;
- Understanding of Telecom Industry Basics;
- Problem Solving Escalation Management;
- Organization skills, attention to detail and follow through to resolve any outstanding issues;
- Completed Bachelor's Degree (nice to have).
- Department
- BPO/SSC
- Locations
- Bucharest
- Remote status
- Hybrid
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.