Incident Management Officer with French
If you enjoy building trusting relationships, influencing and working with others to drive change and improvement, we have a career opportunity for you!
We usually respond within a week
The Incident Management Officer acts as the single commander to work with Customer Service, Support engineers, and customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities:
- Representing the client’s business impact;
- Supporting end-to-end problem resolution;
- Identifying issues within the portfolio of cases;
- Managing technical incidents received through a ticketing system and assigning them to engineers qualified to handle those specific incidents;
- Subsequently tracking progress (whether resolved within the agreed timeframe or investigating reasons for delays);
- Organizing weekly and monthly calls with engineers to discuss recurring incidents and how they can be resolved;
- Providing support to the team in France.
Skills that make your work successful:
- French upper-intermediate (preferably B2-C1);
- Strong English written and verbal communication skills;
- Nice to have 1 year of customer service experience;
- Bachelor’s degree, or equivalent experience;
- Positive, energetic, enthusiastic attitude;
- Strong attention to detail;
- Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.;
- Ability to apply judgment in high-pressure situations with minimal external guidance;
- Strong ability to comprehend written communications;
- Strong communicator and a great team player.
- Department
- BPO/SSC
- Locations
- Bucharest
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.