Responsibilities:

• Solve situations related to policies and holders, clients, third-party providers, collaborators, and queries with the help of specific HR procedures;

• Ensure the accuracy of the documents processed according to the norms and objectives set by the direct manager;

• Update processes and procedures reflecting the acknowledged changes;

• Develops good client relationships and raises in time the risks related to client management satisfaction;

• Subject to regular local supervision of progress against results;

• Proactively performing preventive quality controls and taking corrective actions when errors occur.

HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with the specific sub-processes, including: benefits, health, pension, payroll, onboarding management, etc.

Qualifications:

• Good knowledge of German and English, B2 level;

• Nice to have previous experience in HR/Payroll/Administration;

• Negotiation skills;

• Bachelor's degree;

• Good communication skills, oriented and analytical skills;

• Confident, positive, hardworking, highly motivated and able to learn.