The Head of Infrastructure and Operations will be responsible for team management, project management, business continuity, procurement activities, and strategic development of the IT infrastructure and operations environment.

Main Responsibilities

Operational Responsibilities

• Manages all IT technical operations, including infrastructure, applications, and    middleware;

• Oversees software configuration, integration, and implementation;

• Provides full support (24/7) for all IT systems and applications;

• Develops and implements strategic goals and operational plans;

• Monitors and reports infrastructure status to ensure 100% business continuity;

• Ensures the technical team is trained and up-to-date with current technologies;

• Supports planning and implementation of new or upgraded systems;

• Coordinates with IT staff and business stakeholders to ensure smooth operations;

• Drives process improvement and operational changes in alignment with business          strategy.

Financial Responsibilities

• Establishes budget planning, controls, and monitors budget expenditure to meet     budget indicators.

Client Management Responsibilities

• Builds and maintains effective relationships with internal and external partners;

• Mediates conflicts and strengthens business partnerships.

Reporting Responsibilities

• Analyzes team performance and prepares strategic reports;

• Sends requested reports to the Operational Committee regarding KPIs, strategy, and     department updates.

Team Management Responsibilities

• Provides coaching and support to team members for skills development;

• Participates in recruitment and ensures team capacity and performance;

• Facilitates team meetings and promotes collaboration;

• Acts as a mentor, manages conflict resolution, and fosters continuous learning;

• Evaluates team performance and implements personalized development plans;

• Applies HR tools and contributes to company-wide initiatives.

Decision-Making Responsibilities

• Makes timely and critical operational decisions under pressure;

• Independently takes actions that significantly impact operational efficiency and team       performance;

• Acts promptly to resolve issues and overcome challenges.

Qualifications:

• Fluent in French and English;

• Relevant work experience, including 5 years in management or strategic IT activities;

• Business Focus, understand business operations, strategy, and be results-driven;                
• Leadership, lead teams effectively, mentor others, take ownership, drive performance;

• Strong communication abilities, give/receive feedback, and work well with      stakeholders;

• Plan and prioritize efficiently, meet deadlines, and manage time well;

• Analytical, detail-oriented, make sound decisions, find innovative solutions;

• Emotionally balanced, flexible, thrive in multicultural and dynamic environments;

•  Promote collaboration, positive attitude, and be proactive and supportive.