Customer Support with French
provide support via email, phone, and chat, ensuring a positive and efficient customer experience
Location: Remote
Schedule: Monday to Friday, 09:30–19:30 (depending on shifts), 8.5 hours/day (including 1-hour break)
Contract type: Full-time
Role Description:
We are looking for a motivated and customer-oriented Customer Support Specialist, with excellent communication skills in French (C1) and English (C1), to join our team. You will provide support via email, phone, and chat, ensuring a positive and efficient customer experience.
The training will be conducted remotely over a period of 2 weeks, with the support of our team of specialists.
Responsibilities:
Provide customer support via email, phone, and chat
Identify and promptly resolve customer inquiries and issues
Deliver accurate and comprehensive information about products and services
Maintain a professional and friendly tone in all customer interactions
Collaborate with internal teams to resolve complex cases
Adhere to company policies and procedures
Report recurring issues or trends to management
Requirements:
Advanced proficiency in French (C1) and English (C1), both written and spoken
Excellent communication and interpersonal skills
Availability to work according to the mentioned schedule
What we offer:
100% remote work opportunity
Specialized online training (2 weeks)
Friendly and dynamic work environment
Start Date: 30.06.2025
- Department
- BPO/SSC
- Remote status
- Fully Remote
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.
Customer Support with French
provide support via email, phone, and chat, ensuring a positive and efficient customer experience
Loading application form