Documentation Administrator
Work in a dynamic, international environment, supporting Nordic clients with post-order processes and documentation, all while enjoying flexible hours and hybrid work.
The Documentation Administrator will be part of a dynamic and international team that provides post-order support and documentation services for clients across the Nordic region. The position is a 1-year contract and offers hybrid work flexibility. This role will report to the department lead and collaborate with colleagues from three functional areas: Documentation, Order Administration, and Engineering.
Role description:
- Manage the end-to-end order administration process, ensuring accurate and timely handling of customer orders after placement
- Communicate with clients primarily via email (limited phone interaction – this is not a call center role)
- Provide clients with detailed product documentation, including usage instructions and technical information
- Collaborate with internal departments (Engineering, Documentation) to resolve order-related questions and ensure smooth delivery processes
- Maintain accurate records and data within internal systems, including Oracle and other company tools
- Participate in regular team collaborations, with mandatory office presence during the first week of each month
- Ensure all customer interactions are handled professionally and in line with company standards
- Identify opportunities to improve order management processes and contribute to team efficiency
- Perform additional tasks or projects as assigned by management to support department operations
Qualifications:
- Bachelor’s degree (mandatory)
- Minimum 1 year of professional experience (not necessarily in order administration, but prior work experience is required)
- Advanced English proficiency (C1-C2)
- Familiarity with Oracle, Adobe, or similar tools is an advantage (training will be provided)
- Strong organizational skills and attention to detail
- Ability to collaborate effectively in a team-oriented environment across multiple functions
- Comfortable working in a hybrid setup (2 days from home per week, office presence required during the first week of each month)
- Flexible availability for a schedule starting between 7:00-10:00 AM
- Department
- BPO/SSC
- Locations
- Cluj-Napoca
- Remote status
- Hybrid
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.