Customer Support Representative
We help businesses stay secure, smart, and efficient, solving today’s toughest challenges with innovative technology.
In Cluj-Napoca, we are growing our Audit Center. As AUDITOR/CUSTOMER SUPPORT you will join our Audit Center and you will be based in our Cluj-Napoca Office.
As an Audit Center team member, you are of great importance to our customers. You ensure that everything runs smoothly at customer locations. Under your responsibility, the hygiene, prevention of fraud and theft and the service experience of our customers is monitored.
You will join a team of specialists that highly value self initiative, teamwork and open communication.
Your responsabilities:
- Supervise all locations and ensure that the alarms, triggers and signals are correctly, quickly and adequately captured within the set deadlines;
- Monitor the camera footage and carry out preventive checks at the locations;
- Ensure customer safety at night by watching unmanned refuelling / LNG stations, car washes and logistic centers;
- Perform fraud checks;
- Check whether or not hygiene or security protocols are being followed by employees on the ground and guard the overall situation at the locations of our customers, checking lighting, obstacles, parked vehicles and if correct prices are being displayed;
• Try to remotely fix certain problems of our monitoring systems.
- Department
- BPO/SSC
- Locations
- Cluj-Napoca
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.