Dispecer – Departamentul Service și Mentenanta
Alatura-te echipei care asigura suport tehnic si monitorizarea sistemelor de securitate pentru clienti.
We usually respond within a week
Sub coordonarea Coordonatorului CRM/ responsabil CRM, face parte din Departamentul Service și Mentenanță si are ca principal obiectiv monitorizarea sistemelor electronice de securitate conectate la dispecerat, prin intermediul soft-urilor dedicate.
Responsabilitati:
Preluarea apelurilor de la clienti si inregistrarea acestora in aplicatia dedicata;
Gestionarea incidentelor din aplicatia CRM, de la inregistrare pana la rezolvare;
Monitorizarea sistemelor electronice de securitate conectate la dispecerat;
Inregistrarea si arhivarea fizica si electronica a Fiselor de Interventie;
Acordarea de suport tehnic (Level 1) pentru solicitarile telefonice;
Executarea altor sarcini atribuite de superiorul direct, in sfera de activitate;
Asigurarea unei comunicari eficiente cu Contract Managerii si Service Project Managerii.
Cerinte si competente:
Studii: preferabil studii medii tehnice finalizate;
Experienta: minim 1 an intr-un rol similar (avantaj experienta in dispecerat / monitorizare sisteme);
Cunostinte:
Operare MS Office (Word, Excel, Outlook);
Limba engleza – nivel mediu;
Abilitati: comunicare clara, atentie la detalii, organizare, capacitate de prioritizare si respectarea termenelor.
- Department
- Administrative
- Locations
- Bucharest
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.