Dispecer – Departamentul Service și Mentenanta
Alatura-te echipei care asigura suport tehnic si monitorizarea sistemelor de securitate pentru clienti.
We usually respond within a week
Sub coordonarea Coordonatorului CRM/ responsabil CRM, face parte din Departamentul Service și Mentenanță si are ca principal obiectiv monitorizarea sistemelor electronice de securitate conectate la dispecerat, prin intermediul soft-urilor dedicate.
Responsabilitati:
Preluarea apelurilor de la clienti si inregistrarea acestora in aplicatia dedicata;
Gestionarea incidentelor din aplicatia CRM, de la inregistrare pana la rezolvare;
Monitorizarea sistemelor electronice de securitate conectate la dispecerat;
Inregistrarea si arhivarea fizica si electronica a Fiselor de Interventie;
Acordarea de suport tehnic (Level 1) pentru solicitarile telefonice;
Executarea altor sarcini atribuite de superiorul direct, in sfera de activitate;
Asigurarea unei comunicari eficiente cu Contract Managerii si Service Project Managerii.
Cerinte si competente:
Studii: preferabil studii medii tehnice finalizate;
Experienta: minim 1 an intr-un rol similar (avantaj experienta in dispecerat / monitorizare sisteme);
Cunostinte:
Operare MS Office (Word, Excel, Outlook);
Limba engleza – nivel mediu;
Abilitati: comunicare clara, atentie la detalii, organizare, capacitate de prioritizare si respectarea termenelor.
- Department
- Administrative
- Locations
- Bucharest
About Sales Consulting
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.
Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.
Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.
Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.