BI Incident Management Expert
Love solving complex data puzzles? Join a BI L3 support role where Oracle, PL/SQL and business meet. Stabilize critical systems today, grow into BI development tomorrow.
As an Incident Expert in a dedicated team of consultants, developers, and other BI Incident Management experts, our "Business Intelligence Services" team supports various customers in the further development and maintenance of their BI applications.
· Together with your colleagues and the customer service team, you are responsible for application support for the modern BI landscape of our major customers.
· You are responsible for managing the entire service request process in compliance with service level agreements.
· As an Incident or Problem Expert, you pay particular attention to quality assurance, error management, and feedback management. You also manage the backlog and are responsible for testing and acceptance of new developments.
· In addition to application support, you are responsible for the further development and optimization of systems.
· Last but not least, you enjoy sharing your expert knowledge and are responsible for creating documentation and training materials.
· You will also have the opportunity to contribute your experience in the cloud environment, participate in cloud migration projects, or receive training as an expert in cloud technologies.
Your qualifications and qualifications are what you need to join us:
· Completed degree in a STEM subject (mathematics, computer science, natural sciences, technology), business administration, or a comparable qualification
At least 3 years of professional experience, preferably in the following areas:
➢ IT support services (ITIL certification is advantageous)
➢ Data integration projects using an Oracle database and an ETL tool (e.g., Oracle Data Integrator (ODI), Informatica PowerCenter, dbt, etc.)
➢ SQL databases and PL/SQL programming, as well as database design (with a focus on OracleDB)
· Knowledge of DWH architecture in the cloud, ideally in OCI, Google Cloud, AWS, or MS Azure, is desirable
· Knowledge and experience in the field of AI are welcome
· High IT affinity and analytical thinking are advantageous
· Willingness to learn and a strong desire to share knowledge
· Ability to work independently and drive project work forward
· High customer focus and excellent time management skills
- Department
- IT
- Remote status
- Fully Remote
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.