Customer Service Representative with French
Join a global leader in sustainable heating, cooling and refrigeration compression technologies and controls solutions for commercial, industrial, cold chain and residential end market
Responsibilities:
• Upon reception of Customers orders, identify the relevant products( basic technical skills required), clarify the prices from the system and the Customer Database and book the orders in the ERP system;
• Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order;
• Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
• Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
• Daily contact with customers, by phone and email .
• Organize and implement scanning of all orders and relevant documentation;
• Contacts with production units and marketing, quality, application engineering and logistics departments;
• Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site;
• Various administration tasks related to customer files.
Requirements:
• Similar experience in international sales or Customer Service, logistics and/or transportation department;
• Fluent in French (B2 or C1 level)
• Good mastering of Ms Office tools (Outlook, Word, Excel, Power Point).
- Department
- BPO/SSC
- Locations
- Cluj-Napoca
- Remote status
- Hybrid
Colleagues
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.