Head of Service Hub
Help us establish a new Shared Service Center in Romania!
We usually respond within three days
The Head of the Service Hub is responsible for establishing and leading the Group’s Shared Services structure based in Brasov. The role ensures the delivery of high-quality, standardized and cost-efficient support services across IT, Sales Administration, Purchasing and Finance for all the Group entities.
Key Responsibilities
· Design and implement the target organization of the New Service Hub.
· Recruit, lead and develop a high-performing local team.
· Define governance framework, including KPIs and SLAs.
· Standardize and document IT, Sales Administration, Purchasing and Finance processes.
· Lead transition and migration of activities into the Service Hub.
· Ensure operational excellence, cost control and service quality.
· Actively support continuous process improvement by leveraging AI and automation tools.
· Ensure full compliance with Group standards and local regulations.
· Helping implement required certifications and managing external/third‑party reviews.
· Acting as the first escalation point and involving the correct business or process owners when needed.
Profile & Qualifications
· University degree in Business Administration, Finance, Engineering or equivalent.
· Strong knowledge of Finance, Labor Law, Tax, and Compliance.
· Proven experience in managing a Shared Services Center or similar structure.
· Strong background in the automotive industry (Tier 1 environment strongly preferred).
· Experience in organizational transformation and cross-functional leadership.
· Strong knowledge of IT, Finance, Purchasing and Sales Administration processes.
· Results-oriented leadership with strong execution capability.
· Excellent communication skills and a structured, solution-oriented working style.
· Romanian language mandatory. Fluent English required. German language nice to have.
- Department
- Management
- Role
- Operations Manager
- Locations
- Brașov
- Remote status
- Hybrid
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.