Responsibilities:

• Manage customers’ expectations;

• Reconcile client’s accounts;

• Receive and analyze the queries from our customers and make sure that they make their payment in time;

• Work in various tools (such as Oracle, SAP, Microsoft Outlook or Excel);

• Solves situations related to policies and holders queries with the help of specific finance procedures;

• Develops good client relationships and raises in time the risks related to client management / satisfaction;

• Subject to regular local supervision of progress against results;

• Perform revenue recognition checks as per client policies and procedures;

• Provide support for peers and managers on Order to Cash specific activities;

• Maintain a close relationship with key internal/external stakeholders;

• Ensure all controls are performed and adhered to as per the agreed SLA’s and internal procedures;

• Contribute to continuous improvement initiatives related to the Order to Cash processes and activities;

• Support the Knowledge Management framework initiatives in GBS ENA and ensure timely and consistent update of TLD’s in area of responsibility as per internal guidelines;

• Collaborate with other GBS functions in delivering cross functional initiatives and projects.

Skills that make your work successful:

• Good knowledge of Ms Office, Excel;

• English and Czech or Slovak (reading, spoken and written) fluent level;

• Problem solving, communication, C\critical thinking, attention to details skills;

• Process improvement and results oriented mindset;

• Customer oriented attitude;

• Demonstrates a positive attitude while focusing on completing tasks or goals;

• Able to work in a team/cross functional;

• At least 4-5 years of experience in a shared services/BPO/ Finance organization with minimum 1.5 years of experience in the O2C/Accounts Receivable area

• Finance/Economics bachelor’s degree;

• Solid knowledge of the Order to Cash end to end processes and Global Operating Model;

• Solid specific functional knowledge in the: Cash application area, including banking platforms, collection methods (EFT, PayPal, cheques etc.) OR Credit & Collection area, including collection strategies & credit risk policies OR Order management and billing process;

• Experience in Migration of Order to Cash activities from End Markets to GBS;

• Good understanding and knowledge on testing practices for SAP deployments and HPQC;

• Very good analytical skills.