Role description:

• Oversees the ongoing training, testing, and certification of employees in Lean and Green Belt methodologies, while fostering a culture of continuous improvement across HR operations;

• Leads the integration of Lean Six Sigma to optimize HR processes, reduce inefficiencies, elevate quality, and ensure achievement of defined efficiency targets;

• Manages the annual maturity assessment for HR processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation;

• Collaborates with the HR GPO and key stakeholders to identify, prioritize, and drive process improvement opportunities aligned with operational and GBS objectives;

• Leads initiatives to enhance process management, governance, and reporting frameworks, ensuring end-to-end ownership, accountability, transparency, and seamless service delivery consistency across geographie;

• Oversees Governance with Ops Excellence Ambassadors within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives;

• Responsible for developing and driving the Automation Roadmap, partnering with business analysts and developers to ensure automation initiatives are aligned with strategic business goals and deliver measurable benefits;

• Provides leadership and strategic direction, fostering collaboration, knowledge sharing, process standardization, and operational consistency across regions in coordination with the GPO;

• Acts as a central point of contact for operational excellence initiatives across the Tower, guaranteeing measurable improvements in quality, efficiency, customer satisfaction, and overall operational performance.

Qualifications:

• Bachelor’s degree in Business, Operations Management, Engineering, or a related field;

• Lean Six Sigma certifications: Lean and Green Belt (mandatory); Black Belt certification is an added advantage;

• 8–10 years of professional experience, ideally within a GBS or BPO organization, including 4–5 years of expertise in operational excellence, process improvement, or related functions;

• Demonstrated success in leading large-scale process improvement, automation, and change management initiatives within a global, matrixed environment across HR processes;

• Strong project management capabilities, with the ability to manage multiple priorities simultaneously;

• Extensive knowledge of Lean Six Sigma methodologies, operational excellence principles, automation technologies, and digital solutions that drive tech-enabled process enhancements and roadmap design;

• Exceptional leadership, stakeholder management, and cross-functional collaboration skills, with strong communication, presentation, analytical, and problem-solving capabilities;

• Ability to leverage digital and online tools to explore industry and technology trends, identify commercialization opportunities, support complex multi-tower solutions, and drive strategic initiatives across regions.