Technical Customer Support with French
Join our customer support team and help customers with impactful solutions while growing your career in a dynamic, fast-paced, global environment.
We usually respond within a day
Role description:
Customer relationship management and digital processing of multi-channel interactions for health and motor insurance services.
HEALTH Insurance Stream:
Providing customers with information regarding:
contributions and premiums;
reimbursements and the calculation of supplementary reimbursements related to the social security system;
changes in coverage levels (upgrades/downgrades);
adding or removing dependents from insurance policies;
policyholder rights and coverage guarantees;
redirecting customers to the appropriate departments for approvals, quotations, and optical, dental, hearing, or hospitalization cases (for both insured members and healthcare professionals).
MOTOR Insurance Stream:
Providing information and guidance to customers regarding claims declaration procedures and related processes;
Registering and following up on assistance requests submitted by insured customers.
Qualifications:
Fluent in French (spoken and written) – C1 level;
Strong communication and problem-solving skills;
Customer-oriented mindset with attention to detail;
Ability to work independently and manage multiple tasks;
Basic computer skills and familiarity with digital tools;
Previous experience in customer support or a contact center is an advantage, but not mandatory
- Department
- BPO/SSC
- Role
- Customer Service Representative
- Locations
- Bucharest
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.