Operations Team Lead
Join a global software company developing mission-critical communication and digital workflow solutions for public safety, transportation, utilities, and enterprise organizations.
We usually respond within three days
Role description:
Operations Team Lead
Guide for efforts to improve existing infrastructure and ensure the SLA of the platform is kept in line with the current agreed SLA targets;
Review periodical / critical platform KPIs; coordinate corrective and improvement actions in case of anomalies;
Provide Level 3 on-call support
Handle received escalations from Operations or other internal/external sources
Team Management
Manage and lead a team of Operations Engineers
Support in defining roles and responsibilities inside the team.
Delegate tasks to ensure objectives are met
Maintain and improve SmartMS Operations processes and guidelines
Provide estimations of effort and dates for platform updates and communicate them to relevant stakeholders according to the communication plan.
Train and coach team members
Enforce the adherence to the company's quality processes and procedures
Ensure current workload and task allocation is aligned with the existing resource level
Be responsible for the implementation and the testing of upgrades and live launches
Be responsible for overall platform SLA, monitoring and security
Actively participate in the recruitment process: identify, assess and hire new team members
In terms of communication the Operations Team Lead will:
Act as the main contact point for SmartMS Operations.
Maintain close working relationships with development, support, marketing, and management teams.
Participate in periodical status meeting about product roadmap and team status report.
Organize project specific meetings with internal teams
Escalate to management when needed as per current management guidelines
Qualifications:
Demonstrated leadership abilities and solid experience in managing teams and processes
Linux experience (preferred RedHat) of minimum 5 years
Database Administration: MySQL
Networking: TCP/IP protocols and network architecture
Virtualization solutions
Basic telecommunications concepts and protocols
Any or more of the following would be highly appreciated:
CCNA certification
SQL certification and experience
Knowledge SIR/RTP
VmWare/KVM) knowledge
- Department
- IT
- Locations
- Bucharest
- Remote status
- Hybrid
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.