Collections Supervisor with French
Join a global customer experience leader that combines technology and expertise to deliver exceptional customer support and drive operational excellence.
Our client is a global leader in customer experience and business process outsourcing, providing customer support, technical assistance, back-office services, and digital solutions. With an international presence and multilingual teams, our client helps leading brands improve customer satisfaction and operational efficiency.
In this role, you will be responsible for managing a team of approximately 21 Collection Agents, organized across different levels of seniority and responsibilities. In addition, you will work closely with several support functions, including a Quality Evaluator, Trainer, Risk & Compliance & Knowledge Manager, as well as the broader Operational Management Team.
What You'll Do:
•Lead and develop a collections team, fostering a high-performance culture.
•Oversee outsourced collections activities, ensuring quality, compliance, and operational excellence.
•Manage complex collection cases, escalations, and customer issues.
•Deliver coaching, onboarding, and process training to employees and partners.
•Analyze KPIs, identify improvement opportunities, and implement effective collection strategies.
•Partner with internal stakeholders and external service providers to achieve business goals.
•Drive process optimization, digitalization, automation, and continuous improvement projects.
- Department
- BPO/SSC
- Role
- Collection Specialist
- Locations
- Cluj-Napoca
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.