Responsibilities

· Handle day-to-day air freight operations and keep shipments on track from booking to final delivery;

· Prepare air freight quotations and follow through by organizing shipments once the offer is accepted;

· Coordinate bookings with airlines and agents, respecting cut-off times and capacity constraints;

· Prepare and check shipment documentation and instructions to ensure accuracy and compliance;

· Track shipments daily and proactively update customers and internal stakeholders;

· Manage exceptions such as delays, rollovers, missing documents, customs holds, and route changes;

· Liaise with customers, carriers, trucking partners, warehouses, and internal teams to solve issues fast;

· Maintain accurate shipment data, costs, and status updates in internal systems to support billing and reporting;

· Support continuous improvement by suggesting practical fixes to recurring operational issues.

Requirements

· Around 1–2 years of experience in air freight operations or freight forwarding;

· Exposure to both import and export is preferred;

· Basic understanding of air freight documentation and operational flow;

· Ability to prioritize and manage multiple shipments under time pressure;

· Strong communication skills in email and phone, with a customer-focused mindset;

· High attention to detail and ownership mentality;

· Good MS Office or Google Workspace skills; experience with logistics systems is a plus;

· English required; additional languages are an advantage;

· Dangerous goods knowledge is a plus, but not mandatory.