Team Manager – German & English
Join a leading, dynamic support team based at the Bucharest office.
Your profile:
• German – Advanced level
• English – Advanced level
• Completed higher education (college degree or equivalent) is required
• Previous experience in a leadership role (Team Leader / Team Manager) within a
customer support or BPO environment
• Strong coaching and people management skills
• Ability to analyze performance data and drive KPI improvement
• Experience working in a structured, target-driven environment
• Willingness to work fully onsite from our Bucharest office (hybrid possibility after 6
months, based on performance and business needs)
• Flexibility to work in a rotational schedule, Monday–Sunday, including possible night
shifts
Your future role:
• Lead, coach, and develop a team of Customer Support Representatives
• Monitor team performance against KPIs (quality, productivity, CSAT, attendance,
etc.)
• Conduct regular 1:1 meetings, performance reviews, and coaching sessions
• Identify development needs and collaborate with Quality and Training teams
• Drive engagement initiatives and contribute to a positive team culture
• Manage attendance, attrition, and workforce planning in collaboration with relevant
departments
• Ensure compliance with company policies, procedures, and client requirements
• Handle escalations and support resolution of complex cases
• Analyze reports and implement action plans to improve operational results
• Participate in calibration sessions and operational meetings
• Support onboarding and nesting phases for new team members
• Act as the main point of contact between the team and upper management
- Department
- BPO/SSC
- Locations
- Bucharest
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.