Customer Agent with German and English
Join a global customer experience that combines technology and expertise to deliver exceptional customer support and drive operational excellence.
We usually respond within three days
Client: liderul mondial in domeniul platformelor pentru produse de economisire si investitii.
Limba: Germana avansat (C1/C2) + Engleza B2.
Data de start: 15.10.2026
Tip de contract: nedeterminat
Tip de activitate: voice (inbound + outbound) + non-voice
Program de lucru: Luni – Duminica: 09:00 – 20:00 (2 weekenduri lucrate pe luna) - Programul va fi discutat in avans, iar preferintele vor fi luate in considerare ori de cate ori este posibil.
Training + Nesting: 1 luna
Responsabilitati:
Rolul implica oferirea de suport clientilor prin telefon si email, asistandu-i cu intrebari legate de conturile lor, produsele de economisire si utilizarea platformei. Pozitia include, de asemenea, activitati operationale de back-office si colaborarea cu echipele interne pentru solutionarea intrebarilor si solicitarilor clientilor.
Cerinte:
Limba Germana si engleza nivel avansat.
Atentie deosebita la detalii.
Abilitati analitice de luare a deciziilor.
Orientare catre obiective/automotivare.
Persoana motivata si cu orientare naturala catre rezolvarea problemelor de business sau ale clientilor.
Dorinta de a depasi obstacolele.
Flexibilitate ridicata pentru a invata rapid si a se adapta unui mediu in schimbare.
Profesionalism & abilitati puternice de comunicare
Angajament ridicat fata de business, nivel ridicat de acuratete in gestionarea informatiilor si integritate personala.
Capacitatea de a respecta cu strictete cerintele legale privind comunicarea cu clientii si procedurile.
Inregistrarea constanta a interactiunilor cu clientii si partenerii, cu un nivel ridicat de acuratete si integritate.
Reprezinta un avantaj:
Experienta in operatiuni bancare, back office sau roluri administrative este foarte apreciata.
Studii medii: pregatirea profesionala sau o diploma in business, finante, economie sau un domeniu conex reprezinta un avantaj.
- Department
- BPO/SSC
- Role
- Customer Service Representative
- Locations
- Iași
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.