Admin Quality - Claims & Small Stores Specialist
Join a leading global logistics company and become part of a dynamic team focused on delivering efficient transport solutions and creating value through operational excellence.
The Claims & Small Stores Specialist will be responsible for investigating transport incidents, managing claims and supporting the resolution and recovery of identified losses. The role will report directly to the Quality & Claims Team Leader and will collaborate closely with internal teams, drivers, carriers, clients, the Insurance Department and the Legal Department.
Role description:
• Analyze daily transport routes and documentation to identify shortages, discrepancies and operational incidents
• Verify CMR transport documents at loading and unloading stages
• Analyze routes and transit times using GPS tracking, including stops and route deviations
• Investigate transport incidents by collecting statements and relevant information from drivers and carriers
• Prepare investigation reports and consolidate relevant evidence, including CMRs, GPS data, statements and photographs
• Manage claims, monitor their progress and support damage recovery through resolution
• Collaborate with clients and internal departments, including Insurance and Legal, to resolve claims and disputes
• Ensure accurate documentation, timely status updates and proper closure of resolved claims
Qualifications:
• Fluent Greek is essential
• Secondary or higher education
• Previous experience in a similar position is preferred
• Good knowledge of MS Office, particularly Word and Excel
• Good PC and Internet skills
• Strong organizational and analytical skills
• Strong attention to detail and accuracy
- Department
- Logistics
- Locations
- Bucharest
Colleagues
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.