Technical Customer Support with German
Join a global customer experience that combines technology and expertise to deliver exceptional customer support and drive operational excellence.
We usually respond within three days
Limba: Germana avansat (C1) + Engleza B2.
Data de start: 02.10.2026
Tip de contract: Nedeterminat
Tip de activitate: Voice (inbound + outbound) + non-voice (email, chat, social media si WhatsApp). Activitatea se va desfasura prin rotatie pe diferitele canale de comunicare.
Model de lucru: On-site, sediul Oregon Park, Bucuresti.
Program de lucru: Luni - Vineri, intre orele 10:00 - 21:00, in doua schimburi:
10:00 - 19:00
12:00 - 21:00
Norma de lucru: Full-time, 8 ore/zi.
Training + Nesting: 3 saptamani:
2 saptamani de training, care vor acoperi informatiile necesare despre produse, procese si metodologiile de lucru;
1 saptamana de nesting.
Programul de training va fi de luni pana vineri, intre orele 10:00 - 19:00.
Responsabilitati:
Rolul presupune oferirea de suport tehnic de nivel 1 (L1) pentru clientii care au achizitionat sau sunt interesati sa achizitioneze anumite produse.
Clientii vor putea solicita suport pentru o gama variata de produse, inclusiv:
Telefoane mobile
Tablete
Laptop-uri
Accesorii smart
Routere
Activitatea presupune interactionarea directa cu clientii prin telefon, email, chat, social media si WhatsApp, oferind suport, informatii si solutii pentru solicitarile acestora.
Cerinte:
Limba germana la nivel avansat - minimum C1.
Limba engleza la nivel B2.
Abilitati bune de comunicare, atat verbal, cat si in scris.
Orientare catre client si capacitatea de a identifica solutii pentru diferite solicitari.
Interes pentru zona tehnica si pentru produsele electronice.
Capacitatea de a invata rapid informatii noi si de a se adapta la diferite procese si canale de comunicare.
Atentie la detalii si capacitatea de a gestiona corect informatiile oferite clientilor.
Abilitati de problem-solving si o atitudine orientata spre solutii.
Disponibilitate pentru lucrul on-site.
Reprezinta un avantaj:
Experienta anterioara in Customer Support sau Technical Support.
Experienta in lucrul cu produse electronice sau tehnologice.
Experienta in interactiunea cu clientii prin mai multe canale de comunicare.
- Department
- BPO/SSC
- Role
- Customer Service Representative
- Locations
- Bucharest
Colleagues
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.