Customer Support with Polish
Make finance feel simple by helping customers navigate savings, investments, transactions, and digital financial services.
The Polish-speaking Customer Agent will join an international support team assisting users of a financial services platform focused on trading, savings, and investments. The role combines customer interaction, problem-solving, and back-office activities across phone and email channels.
Role description:
• Provide customer support via phone and email for inbound requests and occasional outbound follow-ups
• Assist customers with account-related queries, transactions, savings and investment products, and platform usage
• Identify customer needs and provide accurate, timely solutions
• Investigate requests and collaborate with internal teams when additional support is needed
• Perform back-office activities and accurately update customer and case information in internal systems
• Escalate complex cases when required and maintain clear documentation of interactions and resolutions
• Follow internal procedures and quality standards while ensuring a positive customer experience
Qualifications:
• Polish – C1/C2 level
• English – minimum B2 level
• Minimum 6 months of experience in Customer Service / Customer Support
• Experience with phone and email support is preferred
• High school / Baccalaureate diploma is mandatory
• Strong communication, problem-solving, and customer service skills
• Good attention to detail and ability to work both independently and within a team
• Comfortable working with internal systems and back-office activities
- Department
- BPO/SSC
- Locations
- Iași
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.