Agent Servicii Clienti (German)
Rol preponderent cu Chat , într-un mediu internațional din domeniul sportiv. Căutăm persoane cu germana C1 , engleza B2 și orientare către client.
We usually respond within three days
Clientul nostru activeaza in domeniul Sportiv si isi extinde echipa din Timisoara. Cautam persoane cu limba Germana la nivel avansat (C1), orientate catre client, pentru un rol de Customer Service - Preponderent Chat (Back Office).
Responsabilitati:
Vei oferi suport clientilor prin chat 80% si 20% voice pentru:
suport general;
setare/verificare cont;
log in issues;
financial issues;
retrageri/depuneri;
Alte responsabilitati:
solutionarea solicitarilor conform procedurilor interne;
oferirea unei experiente excelente clientilor;
respectarea standardelor de calitate si confidentialitate.
Model de lucru:
Training: On-site
Full on site- Timisoara
Cerinte:
Limba germana - nivel C1 (scris si vorbit)
Limba engleza- nivel minim B2 (scris si vorbit)
Cunostinte bune de operare PC
Cunostinte Windows si Microsoft Office
Viteza buna de tastare
Atentie la detalii
Abilitati bune de comunicare
Orientare catre client
Seriozitate si responsabilitate
Diploma de Bacalaureat (obligatoriu)
Interes pentru domeniul sportiv
Disponibilitate pentru lucrul in ture
Disponibilitate pentru lucru din biroul din Timisoara
Program:
24/7, cu shifts : 7 :00-16 :00 , 10 :00- 19 :00, 16 :00 -1 :00 (se ofera taxi), 22 :00 – 7 :00 – , 13 :00- 22 :00
Training: 2 weeks ( L-V 9:18)
Nesting: 2 weeks ( L-V 9:18)
- Department
- BPO/SSC
- Role
- Customer Service Representative
- Location
- Timisoara
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.