Customer Service Agent with Dutch
Join a leading international company operating across Europe, with a strong presence in mobility, transport and digital solutions.
We usually respond within three days
Role description:
• Managed customer interactions via phone and email, and subsequently through chat;
• Handled and resolved customer requests, ranging from simple inquiries (e.g. updating contact details, resending documents) to more complex cases;
Managed billing-related requests, including invoice inquiries, invoice resending, and clarification of specific billing items or situations;
Handled requests related to changes in banking details or legal entities and verified the required documentation;
Managed fraud cases and customer complaints;
Escalated cases to other departments when requests could not be resolved directly by the Customer Service team;
Collaborated with internal teams and stakeholders across the Netherlands.
Qualifications:
Approximately 2 years of experience in Customer Service is preferred; however, candidates with experience in areas such as Sales, Logistics, or Supply Chain can also be considered;
Advanced Dutch language skills (C1 level) are required;
Advanced English language skills are also require;
Business communication experience would be considered a plus.
- Department
- BPO/SSC
- Role
- Customer Service Representative
- Location
- Bucharest
- Remote status
- Hybrid
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.