Customer Support Responsible
Join an international company where you can make a difference by ensuring smooth order processing, building strong customer relationships and delivering efficient customer support!
We usually respond within a week
We are looking for a Customer Support Responsible to manage customer orders, ensure accurate order processing, and provide timely information regarding product availability and order status. The role combines front-office and back-office activities, involving direct customer interaction, order administration, invoicing, and collaboration with internal departments to resolve customer requests and complaints.
Key Responsibilities
• Place and process customer orders, ensuring accuracy and timely handling;
• Issue proforma invoices and advance payment invoices;
• Monitor customer orders and provide updates regarding their status;
• Communicate product availability and stock information to customers;
• Handle customer complaints and coordinate with relevant departments to identify and implement solutions;
• Create and maintain customer accounts and databases, ensuring accurate and up-to-date information;
• Prepare reports requested by management;
• Collaborate with internal teams to ensure efficient order management and a positive customer experience.
Requirements:
• Bachelor's degree or equivalent higher education qualification;
• At least 3 years of experience in customer service, customer support, or a similar role;
• Intermediate level of English, both written and spoken;
• Good Excel skills and confidence working with customer data and reports;
• Strong communication and interpersonal skills;
• High attention to detail and accuracy in data entry and order processing;
• Ability to manage multiple tasks and work efficiently in a dynamic environment;
• Proactive, solution-oriented approach.
Nice to Have
• Experience working with SAP;
• Experience working with different customer categories, including B2B clients, distributors, business partners, and end customers.
Work Schedule
8-hour workday;
Office-based during the first 3 months, followed by a hybrid work arrangement;
The role combines approximately 50% front-office activities and 50% back-office activities.
- Department
- Administrative
- Locations
- Oradea, Ploiești
- Remote status
- Hybrid
About Sales Consulting
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.