RESPONSIBILITIES

Specifically, you will be required to:

• Oversee the planning, implementation and tracking of the project.
• Define the overall scope of the project in consultation with project stakeholders. Proposes & validates the project schedule.
• Plans & follows up the Knowledge Transfer process, ensuring the client resources reach the adequate knowledge level required for Go Live. Coordinates the creation & approval of the standard operating procedures.
• Work closely with Operations, managers, cross-functional teams and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new projects.
• Ensure the project meets the client expectations with respect to quality, budget, delivery timelines.
• Indentifies tracks, manages and mitigates risks throughout the project life. Escalates the issues when necessary to ensure minimum impact on project deliverables.
• Communicates progress, risks, expectations, timelines, milestones and other relevant metrics/project progress to all project stakeholders stakeholders in order to identify needs and evaluate alternative solutions.
• Ensures sign off of the project deliverables from end customer, develops lessons learnt.
• Contribute to the definition, design and development of key process transformation areas required to enable successful organizational set-up and implementation (digital transformation, process modernization.
• Act as Subject Matter Expert in digital, providing thought leadership on new technologies and digitalization capabilities, owning the customer journey and business road map.
• Ensures close partnership between GSC RO and India centers management teams and functions (functionally led model).
• Define required business cases to enable specific projects validation.
• Actively lead/contribute to process mapping for new business and identification of required adaption/changes.
• Lead/contribute to projects related to business development area.
• Contribute to market intel & customer satisfaction related initiatives.

PROFILE REQUIRED

• Minimum 3 years experience in Transition Management.
• Experience of project delivery in all aspects of the Transition Lifecycle Management.
• Minimum 3 years in program management, with the ability to understand how different projects interlink and overlap.
• Relevant industry certifications – PMI, Lean Six Sigma, Agile, Scrum, etc.
• Excellent understanding of metrics and how to evaluate and measure de value of change.
• Domain expertise – proven rigorous discipline in managing projects.
• Familiar with transformation strategies and strategic change management.
• Proven ability to manage complex situations that combine strategic, financial, operational, management and technological aspects.
• Experience in working with a complex stakeholders environment.
• Leadership capabilities – becoming a trusted partner for stakeholders by displaying a strong work ethic, domain expertise, ability to inspire and make an impact and competency in guiding and motivating.
• Experience of project delivery in all aspects of the Transition Lifecycle Management.
• Ability to use project management tools/MS Office suite.
• Fluent Command over French and English language with excellent report writing and presentation skills.
• University Graduate in Finance or related field.